If you haven't installed a Harcourts app before, we recommend you install the free Harcourts App Store, and then access the other apps from there. Note that after your first Harcourts app install on any iOS device, you'll need to follow these steps before you can open the first app.
The existing eCampaign app is also available within the Harcourts App Store.
See the FAQ section below for ‘Install Questions’ if you need further information. *Note that the old version of eOne will remain working on your iPhone/iPad, with all your data. The new versions of eOne and eOpen will have your data from H1 & the old version of eOne.
The free iPhone/iPad Harcourts App Store will show a BUY button to the right of any apps you are not subscribed to; you only need to buy eOne once for using on your iPhone and iPad.
eOne and eOpen are just $50+GST each per year (R250 in South Africa, $49 in USA) purchasable through the free Harcourts App Store.
eOne (iPhone and iPad)
This app works the same way on both devices, giving you access to Tasks, Contacts, Listings, Appraisals, Team, Search, and Academy.
This replaces the eOne iPad Open Home section and allows you to easily run and manage your open inspections with a clean modern design.
Harcourts App Store (iPhone and iPad)
The free Harcourts App Store lets you manage your Harcourts apps (Buy/Install/Open/Update).
Watch Gregg Toyama’s introduction to the apps:
Watch Harcourts pilot users talk about using the new apps:
For more feedback from Harcourts users please see below.
Watch the eOne Tutorial Video:
Watch the eOpen Tutorial Video:
Watch the Harcourts App Store Tutorial Video:
What are the next generation apps?
How much do they cost?
The iOS Harcourts Apps Store is free.
eOne and eOpen are each the same price for an annual subscription; use the Harcourts App Store for purchasing, or visit your local H1 Product Page linked in the prices below:
How do I install the apps?
See ‘3 Steps to Install’ above.
What buttons do I need to press when I tap on the Install links?
Note that for each app install, you will need to tap on 2 or 3 buttons:
After this, press the Home button on the front of your iPhone/ipad to return to your home screen to see the app icon installing. If you close Safari too early, tap on Safari, Refresh the page (to right of URL address) and then tap the 2 or 3 buttons.
What happens to my existing eOne data when I download these Next Generation eOne and eOpen?
Your existing eOne data syncs to H1 and will remain in the old app. It will sync to the next generation eOne and eOpen.
What happens to my existing eOne app when I download these Next Generation eOne and eOpen?
Your existing eOne app will stay on your device, with your data. We suggest you no longer use it.
Where can I find out more information about the apps?
See the video tutorials linked above in the Other Tutorial Videos section.
Can these apps be used on Android or Windows Mobile devices?
At this time, the apps can only be used on Apple iOS devices. The current Android version of eOne will continue to work
Why are the open inspection group names different from eOne iPad to eOpen?
eOpen creates group names with no postcodes (unlike eOne iPad) as some properties do not have postcodes. It now always creates Contact Groups in the format ‘# Street, Suburb Open Inspections’, e.g. ‘99 High Street, Anytown Open Inspections’.
For active listings only, if you have any existing Open Inspection groups with a different naming convention (e.g. containing the postcode), then it would be advisable to combine all attendees into the group name that meets the above format to avoid having multiple groups of similar names. You can find more information about this here.
What is oldest device or iOS required to run the these next generation eOne and eOpen apps?
iOS 9 is the minimum version. iPad 4 (from 2012) or iPhone 4S (from 2011) are the oldest devices you can use them on
How to I ensure I back up all my information?
Although your eOne/eOpen data will be synced to H1, we recommend you also frequently backup your iOS device; see the Apple website for how to back up your iPhone and iPad.
How do Signatures work with eOne and eOpen SMS?
If you send a message to an individual Contact/person, the apps will send via Apple’s iMessage, and you’ll see an iMessage screen pop up.
If you send a message to a Group (even a group of one person), the apps will use your H1 SMS account, and you’ll see ‘Send SMS using H1’ in the top centre. You can set a Template/Signature in eOne or eOpen in the Settings area. Note that your H1 SMS Message Signature will also automatically be added to group SMS’s
I tried to send a Group SMS and got the message ‘Error sending group SMS - nil’
Make sure you have at least one recipient, and some text in the ‘SMS text’ box. If there is a blank line at the start of the SMS text box, you can delete it
Where can I get more information/support?
Contact the Business Operations Manager (BOM) in your region or if applicable the Harcourts Helpdesk. *Please let whoever you talk to know that you are using the Next Gen version of the apps.
How does syncing with H1 work, and how long does it take?
eOne and eOpen sync data to H1 every time a change is made in the app if online, or will wait to be online to do this. H1 changes can take 15 minutes to sync to the apps.
The initial sync when you first open the new apps will take at least a few minutes, but longer if you have a lot of data (particularly Contacts, Listings and Appraisals). You’ll see an animation near the top left when the apps are syncing. Additionally, in Settings you’ll see ‘Sync Complete’ near the bottom of the screen once finished.
The old eOne syncs also syncs with H1, and so it is H1 that provides all data to eOne and eOpen.
I have a large Contacts database in H1. Will this affect the performance of eOne & eOpen?
eOne has been tested with an H1 account containing over 20,000 Contacts. While it can show all these contacts, the initial sync time increased from a few minutes (for most accounts) to about 40 minutes, and performance was generally slow.
eOpen was found to have some intermittent keyboard lagging issues, with more than 10,000 Contacts.
Aaron LaCombre AU: eOpen is the simplest and most effective way to manage your open homes and the attendees, you would have to be crazy not to make it a part of your tool kit!
Hannes Smith ZA: All in One-stop Service for all agents
Alisha Whelan AU: Amazing to see the new eOpen app, there is no excuse not to use it in the current digital age we live in. Not only does it look slick in the marketplace but makes your life a whole lot easier!
Vanessa Balfour NZ: eOne and eOpen allows you to instantly capture clients information and seamlessly synchronise data between Apps. By only having to enter the details once productivity and accuracy are enhanced, allowing you to spend more time working with clients. The Apps deliver results with minimum effort and are essential tools for growing your business.
David Hernyk AU: eOne and eOpen give me better, automated control of my clients details and what point they are at in their transactions or plans. This means I can be more efficient and in better, quality communication with both vendors and purchasers. In short, it makes me look good!
Janet Okaro AU: eOpen saves hours of time for sales consultants and admin staff. "There is no excuse for not keeping your vendors in the loop". "eOne ensures the data I collect is saved in the right place, therefore, utilised in the right way".
Anon ZA: In any new development, the window of opportunity to use new technology to impress your clients and make you more productive is only going to last so long before other companies and agents catch on. To understand how the apps and H1 work together to make you more productive and professional is a process. Just as any process it will take time to get the hang of things but once you have invested the time, the results will come and your creative juices will start to flow.
Caleb Griffioen NZ: It's so empowering to have a system so easily accessible, knowing all your contacts are in the one place - instead of in an old open home register lying in the boot of your car!
Peter Griffioen NZ: Loving eOpen and for those of us running teams it is a great business tool as collates contacts automatically, saves a lot of time and registers buyers to a property, open home etc so great for tracking. It makes for efficient listing/client updates too and no more dogeared open home registers lying around in the back of a team members car!
Hannah AU: Nothing like having your database with you no matter where you are!
Rosalie Crowder AU: Outstanding way to record buyers & provide feedback to vendors. This app has saves me hours every week and a brilliant way to search buyers for new properties.
eOpen is by far the most professional tool; welcoming prospective buyers and obtaining their details. It is also the most time efficient and effective way to provide clear written feedback to vendors both on a weekly basis and full campaign basis. At the same time you can create your bank of future seller and buyers which syncs with eOne. The $50 per year investment is far less than what it costs to do all the double entry from written buyer inspection sheets (if that happens). I cannot recommend the app highly enough and how easy it has made it for me to record buyers, provide feedback to my vendors and source potential sellers and new listings. I welcome anyone to contact me with questions.
AJ Cochrane ZA: The best way to manage your business, maximise your productivity and still deliver great client service to both buyers and sellers. I really enjoy the new look and feel of eOne and eOpen. Well done to everyone on making such amazing applications. I can only imagine the hours spent on each one. eOpen is such a great inspection tool for the agents.
Peta Laery NZ: The new apps are essential to my business. I simply couldn't operate without them - no other company can compete with us.